Let me be blunt. Most people do not listen. Yes, Harriet Lerner, if only people listened as passionately as they talked. If only. Sigh. We have to remember that fact whenever we are speaking. Whether we are on the phone, [...] Read more
Inspiration
This week, I have had lots of practice at having difficult conversations. As this is a common coaching topic and training enquiry, I thought I’d share the most useful rule I follow to ensure a successful outcome: Do not guess [...] Read more
I was highly amused to read in Tim Ferris’ ‘Tools of Titans’ that Bill Clinton runs through a simple checklist when dealing with anyone who is upset. Allegedly he asks: Has this person slept?Have they eaten?Is somebody else bugging them? [...] Read more
I’m so bored of this game. I’m sure you know it: ‘I’m right and you’re wrong’. Most people have a preference to which end of the court they like to play. Fact tennis can be a deeply appropriate game to [...] Read more